Illinois REALTORS® for several years have operated an ombudsman program which acts as a first call for assistance when questions or disputes arise from real estate transactions.
The service is only available for those working with a REALTOR® in a transaction. The dispute-resolution service can be between a consumer and a REALTOR® or among the association’s members.
But to make it work, volunteers are needed who have a passion for working with the public and a knowledge of professional standards. You an apply by filling out this form by Oct. 15, 2016.
The program is a fast-growing component of the association’s Professional Standards effort, which works to make sure members uphold the highest standards and follow the REALTOR® Code of Ethics.
Here’s how it works.
- A consumer or REALTOR® member fills out a form explaining the nature of their question or dispute.
- Illinois REALTORS® assigns the case to an ombudsman.
- The volunteer ombudsman works with the consumer or REALTOR® to resolve the dispute.
The program has had significant success in its first few years of operation. It allows REALTORS® a chance to solve problems before they become bigger issues, and it gives the public a neutral third-party professional to talk to. Many disputes actually just stem from miscommunication, and the ombudsman can serve a vital role in clarifying facts and processes.
Interested in the program but have questions? Call Becky Carraher at 217.391.4803.